I must admit that I am not terribly interested in technology. I’m not up to speed with using Facebook, which I hear is now outdated. However, when technology makes my job easier and more efficient, it gets my attention. You may not have a large support staff who can organize everything as a rural practitioner, so it’s at your fingertips. Your team may consist of, well, you. If that is the case, and even if it isn’t, here are three apps that may make your life easier. I won’t recommend any per se by name (I’m not getting paid for endorsements here!). Still, I can point you in the general direction of time-saving technology that helps make you more professional and efficient. You can take several online options for a test drive and see which one is right for you.
Virtual Receptionists – This can be great even if you have an entire staff. It can be an actual human being or a programmed voicemail that takes your calls after hours. You can get a transcription of your message, and then you have the option of texting them back (without revealing your personal phone number) or having a receptionist return their call and tell them precisely what you want them to say. Most people are used to dealing with some sort of technological buffer between themselves and who they want to talk with. Using the right one can weed out bad calls automatically so you can focus on who you want to talk to and what you want to say. Once you start using this, you will wonder how you survived without it.
Law Management Software – At one time, a well-run office simply had a client’s file folder in a file cabinet. Some may still operate this way, but you are making it very hard on yourself for no reason. Law management software can put all of your client’s information in the palm of your hand, literally. You can use their app, pull up all of your client’s records, offense reports, billing history, payments, etc., within seconds. If you have a bad memory (I’m taking the 5th… again!), this is truly a lifesaver. It will also track your billing instead of looking up receipts and, gulp, doing math!
Online Writing Assistant – Ever file a document, look at it a few days later, and have embarrassing typos? (I‘ll remain silent again). This will virtually eliminate embarrassing errors that look unprofessional. If you have motions that have been recycled over the years, run it through them. You may be shocked at how many grammatical anomalies you actually have. I’m all for eliminating the “heretofore” and “premises considered” that permeate our motion practice. They impede communication, are ignored by the reader and are meaningless. Write your motions in plain English, and everyone will be happier.
Although technology is not the answer to all of our problems, it can eliminate a few. Incorporate these three things in your profession, and you will make your life easier. As always, have fun, take care, and good luck!